Shipping Information

We want your experience with illia to be the best possible.  Ground shipping is complimentary on all orders shipping within the United States. 

Express Shipping: $22.00
Receive your order 2-3 days within placing the order. This is non-refundable.

International shipping: is available for a flat fee of $20.
Receive your order 6-15 days within placing the order
Please note that we cannot offer complimentary exchange shipping for international orders at this time.

Exchanges: Complimentary exchange shipping only apply to the first round of shipping. Once an order has been returned once, we cannot provide additional complimentary return postage.

To exchange your order, please email us at:  info@illia.com

You'll receive a printable email shipping label, and as soon as the return item is in the mail, we'll send your exchange item on its way to you. 

If you wish to modify your order, we will do our best to accommodate your requests. Please email us or call us Monday through Friday, 9AM to 5PM PST.

 EMAIL: info@illia.com
We will respond to your email within 24 hours.
PHONE: 213-623-5055

If you are calling outside of regular business hours, leave a message and we will return your call promptly.

Returns

If you want to return an item please email us at info@illia.com and notify us with what you are returning. 

Please note that returns will only be accepted within the 30-day period following delivery of your items.  Clothing must be unworn, in original condition, and with all tags and labels attached.

Refunds are issued as soon as product is received and usually takes about 2 weeks to process through the payment method.

Returns can be shipped to:

Illia
Attn: Returns
719 South Los Angeles St., Suite 1118
Los Angeles, CA 90014